Store Policy
Terms of Service
1. Contracting Party
LUMEA
📧 contact@SUALOJA.store
2. Orders
Clicking “Buy Now” = binding order.
3. Prices & Payment
Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.
4. Shipping
Worldwide shipping. Delivery: 5–25 business days.
5. Retention of Title
Items remain LUMEA’ property until paid in full.
6. Warranty
Statutory warranty applies.
7. Liability
LUMEA is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.
8. Data Protection
See our Privacy Policy.
9. Governing Law
Jurisdiction = LUMEA’ operating country.
10. Contact
Privacy & Safety
1. Information We Collect
-
Personal Data: Name, billing/shipping address, email, phone number, payment details
-
Device Info: IP, browser, device type, time zone, cookies
-
Order Info: Products purchased, order history, preferences
2. How We Use Your Data
-
Process and deliver orders
-
Send transactional and promotional communications
-
Improve website and services
-
Comply with legal requirements
3. Sharing Your Information
We only share data with trusted providers:
-
Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
-
Shipping/logistics partners
-
Marketing/email platforms (e.g., Klaviyo)
-
Analytics tools (Google Analytics)
👉 We never sell your data.
4. Data Retention
Kept as long as necessary for business or legal reasons.
5. Cookies
Used for browsing experience and targeted ads (can be disabled in browser).
6. Your Rights
Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@SUALOJA.store
7. Security
Industry-standard security to protect against unauthorized access.
8. Updates
Policy may change over time — please review regularly.
9. Contact
Contact Information
At LUMEA, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.
Customer Support Email
📧 contact@SUALOJA.store
Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.
How We Can Help
-
Product information and sizing guidance
-
Order updates and tracking
-
Returns, exchanges, and store credit assistance
-
Feedback, suggestions, or general inquiries
Thank you for choosing LUMEA. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- STRIPE